HiBreeze raises $2.5 million to build operational infrastructure for voice AI agents
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HiBreeze, an enterprise voice AI agent infrastructure startup, has raised $2.5 million in an oversubscribed seed round. The round was led by Lunara Partners, a multi-stage investment firm focused on the Middle East and North Africa, with participation from Jabbar Group, Dash Ventures, and a group of prominent founders and strategic angel investors.
Founded in 2025 by Karim Malhas, the company is legally incorporated in Delaware, with operational offices in Amman and Dubai. In January 2026, the company raised a $1.3 million pre-seed round led by Wamda Capital, with participation from Dash Ventures and angel investors, accelerating its expansion to meet growing inbound demand for platform services and call processing.
The real gap in the voice AI market lies not in getting the model to speak, but in managing the complex operational workflows during and after the call.While voice technology has reached human parity in generation, translation, and speech recognition, the infrastructure required to run these capabilities at enterprise scale has been missing from most platforms. HiBreeze operates at this operational layer, managing telephony, retries, callbacks, follow-up logic, branching paths, and software integrations to turn a voice agent into a genuine, low-latency business process.
The company's platform currently handles more than one million calls a month, with calling campaigns reaching up to 10,000 calls per day for a single client. It serves four customer profiles through a unified infrastructure: large enterprises via dedicated solutions support; agencies and resellers building services on top of the platform; developers and small businesses through self-serve tiers; and regional AI companies embedding platform capabilities directly into their software products.
Building this operational architecture links Arabic-language voice automation with sovereign cloud and data residency requirements in the Gulf.The company supports multilingual voice workloads across voice-reliant sectors such as banking, healthcare, logistics, hospitality, and customer experience. It has also formed integration partnerships with Arabi.ai and Ksayah to redistribute its services to enterprise clients across the region, accelerating distribution without having to build sales channels from scratch.
The company plans to deploy the capital to deepen platform infrastructure, accelerate product development, and expand headcount to support enterprise, agency, and developer sales growth across the Middle East, the Americas, Europe, the Asia-Pacific region, and Latin America. Said Murad, co-founder and managing partner at Lunara Partners, notes that the investment rationale centers on operational governance, localized Arabic capabilities, and compliance with data residency rules, positioning the platform as a core component of the global enterprise voice stack.